Terms & Conditions

This document (all the documents mentioned here) contains the conditions governing the use of this website (https://www.adelealtman.it/) and the purchase of the items contained in this website (hereinafter the “Conditions” ).

Please carefully consult these Conditions, the Information on Cookies and the Information on the Protection of Personal Data (hereinafter jointly the “Data Protection Policies”) before using this website. We inform you that the use of this website or the transmission of an order through it implies acceptance of these Conditions and the Data Protection Policies, so if you do not agree with all the aforementioned Conditions and the Data Protection Policies, please do not use this website. For any request, doubt or question relating to the Conditions and Data Protection Policies, you can contact us through the customer support channels indicated in the ‘CONTACTS’ section of our website.


The sale of products through this site is managed by the company Hag Milano S.R.L., registered office in Rome, via Guido D’Arezzo n. 5, C.F. and VAT no. 14487091002, REA no. RM-1524164.


The information or personal data provided by the user will be processed in accordance with the provisions of the Data Protection Policies. By using the website, you authorize us to process such information and personal data and declare that all information and/or of your personal data provided to us are accurate and true.


By using this website and/or placing orders through it, you agree to: (i) use the website only to carry out legally valid consultations or orders; (ii) not to place false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been placed, we will be authorized to cancel it and notify the competent authorities; (iii) provide us with your e-mail address, postal address and/or other contact details in a truthful and correct manner. Likewise, you consent us to contact you by these informations (if necessary, please read the Information on the Protection of Personal Data). If you do not provide us with all the informations we need, we will not be able to process your order. By placing an order through this website, you warrant that you are over the age of 18 and have the legal right to enter into binding contracts.


The articles offered through this website are available for delivery in Italy, Europe and abroad.


The information referred to in these Conditions and the details contained on this website do not constitute an offer to the public, but a mere invitation to formulate a contractual proposal. There will be no contract between you and us in relation to any products until your order has been explicitly accepted by us. If your offer is not accepted and you have already been charged your account, the amount of the same will be returned to you in its entirety.

To place an order, you must follow the online purchase process and click on “Place Order”. Subsequently, you will receive an e-mail confirming the receipt of your order (the “Order Confirmation”). All orders will be subject to our approval of which you will be informed by sending an e-mail confirming that the order is being shipped (the “Shipping Confirmation”). Order details will be summarized in the electronic receipt attached to the Shipping Confirmation. The contract for the purchase of a product between us and you (the “Contract”) will be concluded only when we send you the Shipping Confirmation. Only the products indicated in the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply you with any other product that has not been ordered until it is confirmed in the Shipping Confirmation that this product has been shipped.


All orders for products are subject to their availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to replacement products of equal or greater quality and value, which you may decide to order. If you do not wish to place an order for such replacement products, we will refund any amounts already paid by you.

We reserve the right to remove any product from this website at any time and / or to delete or modify any material or content therein. Although we will always do our best to follow up on all orders, there may be exceptional circumstances that force us to refuse to process orders after sending the Order Confirmation, and we reserve the right to do so at any time. We disclaim any liability to you or to third parties for the removal of any product from this website, for the deletion or modification of any material or content on the website, or for failure to process your order after sending of the Order Confirmation.

Without prejudice to the provisions of the previous article 7 and except where extraordinary circumstances occur, we undertake to do everything in our power to send the order of the product / s indicated in the relative Shipping Confirmation by the date indicated in that Shipping Confirmation or, if no delivery date is specified, within the estimated deadline at the time of selecting the delivery method and, in any case, within the maximum term of 30 days from the date of the Order Confirmation. However, delays may occur for various reasons such as the customization of products, the occurrence of unforeseen circumstances or the delivery area. If for any reason we are unable to meet the delivery terms, we will inform you and give you the options to continue the purchase by setting a new delivery date, or to cancel the order, with the consequent refund of the entire amount paid. . For the purposes referred to in these Conditions, the “delivery” will be deemed to have taken place or the order “delivered” through the acquisition, by you or a third party indicated by you, of the material availability or in any case of the control of the products, which will be proven by signing the order receipt at the agreed shipping address.

The risks relating to the products will pass to you from the moment of their delivery. You will acquire ownership of the products as soon as we have received full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in article 9 above), if this occurs at a later time.

The price of the products will be that indicated from time to time on our website, except where there is an obvious error. While we do everything in our power to ensure that all prices appearing on the site are correct, errors may occur. If we find errors in the price of the products you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the right amount or to cancel it. If we are unable to get in touch with you, the order will be canceled and the full amount paid will be refunded. We will not be obliged to supply you the product (s) at the lower price incorrectly indicated (even if we have already sent you the Shipping Confirmation) if the error in the price is obvious and unequivocal and therefore if it were possible for you to reasonably identify it. as incorrect. The website prices include VAT, but exclude shipping costs, which are to be added to the total amount to be paid.

Prices are subject to change at any time; however (except where established previously) the possible changes will not affect orders for which we have already sent an Order Confirmation. Once you have selected the items you intend to purchase, these items will be added to your cart and the next step will involve completing the order and paying. To this end, he must follow the purchase instructions, entering or verifying the information requested in each step of the purchase process. If you are a registered user, a list of all your orders will be available in the “My account” section.

You can pay with Visa, Mastercard, American Express, Maestro, Diners credit and debit cards or via PayPal. The charge will take place when the order is confirmed. By clicking on “Authorize Payment” you will confirm that the credit card is your property; credit cards will be subject to verification and authorization by the issuer of the same, but if this entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to conclude any Contract with you.

On this site the function of purchasing products as a guest is also available. With this method of purchase, you will be asked for only those data that are essential to process your order. Upon completion of the purchase process, you will be offered the option to register as a user or to continue as an unregistered user.

In accordance with the legislation in force, any purchase made through the website will be subject to Value Added Tax (VAT).

If you are contracting as a consumer, you will have the right to withdraw from the contract within a period of 14 days without giving any reasons. The withdrawal period referred to in the previous paragraph ends after 14 days from the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us, by sending an e-mail to shop@adelealtman.it, of your decision to withdraw from the Contract through an explicit declaration, before the expiry of the withdrawal period. You will be given the necessary information to proceed with the shipment, which will be at your expense by courier chosen by you or, at your request by email, organized by us, or with the delivery of the return at one of our stores in Italy.

You will be reimbursed for all payments relating to the return items and shipping costs during the purchase, without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from the Agreement. These refunds will be made using the same payment method you used for the initial transaction. In any case, you will not have to incur any costs as a consequence of this reimbursement. Notwithstanding the foregoing, the refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier. Please return the goods or deliver them to us in any ADELE ALTMAN shop located in Italy, without undue delay and, in any case, within 14 days from the day on which you have communicated your withdrawal from the Contract. The deadline is met if you send back the goods before the period of 14 days has expired. Except in the case of delivery to any of the ADELE ALTMAN stores located in Italy, the costs arising from the return of the goods by courier, either chosen by you or organized by us, will be at your expense.

You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Your right of withdrawal from the Contract will be applied exclusively to those products returned in the same conditions in which you received them. We remind you that in the event of a return, you are responsible for the content of the package being returned. No refund will be made, regardless of the return options you have chosen, if: i) the package received contains an incorrect item and / or different from the product ordered or to be returned, ii) the product has been used in addition to the simple opening and testing and ii) the products are not in the same condition in which they were delivered or if they have been damaged: We therefore invite you to pay attention in the return operations and to take care of the products as long as they are in your availability and possession.

In the case referred to in letter i) above, that is, in the event of an error in the contents of the package returned by you, we will be authorized to charge you the transport costs for the necessary return and not to proceed with the refund of the return.

For any doubts, you can contact us through the customer assistance channels indicated in the ” contacts ” section.

You can return the product to any ADELE ALTMAN point of sale located in Italy. In this case, he / she must personally go to the store and deliver the item together with the electronic receipt that he / she will have received together with the Shipping Confirmation and that he will also find available in the “My Account” section of the site https://www.adelealtman.it/ You will be able to present the electronic receipt either in digital format through the screen from your phone or in paper format.

The products sold through this website are supported by the mandatory legal guarantee provided by law in favor of consumers, to cover any lack of conformity existing at the time of delivery of the goods. The legal guarantee covers any lack of conformity of the goods that may occur within two years from its delivery, provided that they are reported within two months of the discovery of the lack of conformity. Pursuant to applicable law, there is a lack of conformity if the product you have purchased (i) does not conform to the description provided and does not possess the qualities presented on this website; (ii) is not suitable for the use for which the products are normally intended; (iii) it does not have the qualities and characteristics of a product of the same type and which can reasonably be expected, taking into account the nature of the asset and, if applicable, the specific characteristics presented. Within the limits established by law, we exclude all additional and derogable guarantees, except for those that cannot be legitimately excluded in relation to consumers and users. In the event of a lack of conformity, you have the right to restore the conformity of the goods, at no cost to you. If you believe that one or more of the purchased products show any lack of conformity, please contact us at the references indicated on our website.

Unless otherwise provided for in these Conditions, our responsibility for the products purchased on our website will be limited exclusively to the purchase price of the product in question. Notwithstanding the foregoing, our liability is neither excluded nor limited in the following cases: 1. Cases of death or personal damage resulting from our negligence; 2. Cases of fraud or fraudulent activity; or 3. Any circumstance in which it is unlawful or unlawful for us to exclude, limit or attempt to limit or exclude our liability. Without prejudice to the provisions of the previous paragraph and to the extent permitted by current legislation, and except where otherwise provided for in these Conditions, we will not accept any liability for indirect damages, such as: i. loss of profit; ii. loss of business volume; iii. loss of profit or loss of contracts; iv. loss of anticipated savings; v. data loss; as well as vi. waste of office administration time. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website, unless expressly stated otherwise. These provisions do not in any way limit the rights recognized to consumers by current legislation.

You acknowledge and agree that all copyrights, trademarks and any intellectual property rights on the materials or content presented as an integral part of the website are our property and those who have licensed us for their use. You may use such material only in the manner for which you will receive express authorization from us or from those who have licensed us for their use. This will not prevent you from using this website to the extent necessary to copy information about your order or contact details.

You must avoid any improper use of this site as well as avoid the introduction of viruses, Troyan horses, worms, logic bombs or other programs or materials that may cause technological damage. Without authorization, you will not have to access the website or the server on which it is hosted or any other servers, computers or databases relating to our website. It undertakes not to carry out DoS attacks against this website. Failure to comply with this clause could lead to violations defined by the relevant legislation. In case of non-compliance with the aforementioned legislation, we will inform the competent authorities with whom we will collaborate to identify the perpetrators of the attack. Likewise, in the event of non-compliance with this Article, your authorization to use the website will be immediately withdrawn. Within the maximum limits permitted by current legislation and in compliance with the fundamental rights of consumers, we decline any responsibility in the event of any damage or loss resulting from a DoS attack, virus or other program or material that may cause technological damage to your computer, IT equipment, data or materials as a result of using our website or downloading content from it or redirecting the user to it.

If our site contains links to other pages or materials of third parties, these links will be provided for information only, without our control over the content or materials contained in such pages or sites. Therefore, we decline all responsibility in the event of any damage or loss resulting from their use.

The applicable legislation provides that part of the information or communications that we will send you are in written form. By using this website, you agree that most of the communications exchanged with us are in electronic format. We will contact you by e-mail, or by providing you with information by preparing appropriate notices on this website. For contractual purposes, you consent to this electronic means of communication acknowledging that all contracts, notices, information and other communications that we will provide you electronically will comply with the legal requirement that such communications be in written form. This provision does not in any way limit the rights recognized by current legislation.

All communications addressed to us must preferably be sent through the customer support channels indicated in the ” contact ‘section of our website. Communications will be considered as received and adequately notified respectively when posted on our website, 24 hours after sending an e-mail, or three days after the date of shipment. To prove the notification of a communication, it will be sufficient to prove that the e-mail was sent to the recipient’s e-mail address.

The Agreement between you and us is binding on both you and us, as well as our respective successors and successors in title. You are prohibited from transferring or assigning in any way the Agreement, or any of the rights or obligations arising therefrom, without our prior written consent. We will have the right to transfer, assign, sub-contract or dispose freely in any way and at any time of the Contract, or of any right or obligation deriving from it. For the avoidance of doubt, any transfer, assignment, subcontracting or other provision of the Agreement will have no impact on your rights as a consumer or will cease, reduce or limit any of the guarantees or liability offered by us, explicitly or implicitly.

We will not be liable in any way for non-fulfillment or delays in the execution of any of the obligations under the Contract caused by events that are beyond our reasonable control (“Force Majeure Events”). For Force Majeure Events we mean any act, event, non-occurrence, omission or accident beyond any reasonable control; this expression includes by way of example but not limited to what is specified below: 1. Strikes, lockouts or other trade union agitation. 2. Riots, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or not), or threats of war. 3. Fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster. 4. Inability to use railways, shipping, air, motor transport or other means of public or private transport. 5. Inability to use public or private telecommunications networks. 6. Acts, decrees, laws, regulations or restrictions of any government. 7. Any strike, disaster or maritime, postal or other significant means of transport accident. It is understood that the execution of the obligations under the Contract will remain suspended for the entire duration of the Force Majeure Events. We will be granted an extension for the execution of the Contract equal to the duration of this period. It is understood that, despite pending Force Majeure Events, we will strive to find a solution by which to comply with our contractual obligations.

If we fail, during the execution of the Contract, to demand the exact fulfillment of any of your obligations, or any of the obligations provided for in these General Conditions, or if we fail to exercise any of the rights or actions to which we are entitled pursuant to the Agreement or these General Conditions, this will not constitute a waiver of such rights or actions and will not release you from the fulfillment of the related obligations. Our possible tolerance in the face of your default will not constitute any waiver to react in the face of a subsequent default. No waiver by you with respect to any of your obligations under the Contract or these General Conditions will be valid unless communicated in writing, in accordance with the provisions of the previous articles 22 and 23. 27.

If any article of the General Conditions, or part of it, or any of the provisions of the Contract, should be judged invalid, illegal or unenforceable by the competent authority, this article, clause or provision will be considered as not affixed while the other articles, clauses and provisions will remain valid to the maximum extent permitted by law.

These General Conditions, as well as any document expressly referred to in them, represent the entire agreement between you and us regarding the subject of the Agreement and replace any previous agreement, understanding or pact between us, whether oral or written. Both you and we acknowledge that, in entering into the Agreement, neither you nor we have relied on any representation, commitment or promise made by the other party, or inferable from what was said or written during the negotiations preceding the Agreement, but only on what expressly stated in these Conditions. Both you and we will have the right to remedy any false statements made by the other party, either orally or in writing, prior to the date of each Contract (unless such false statement has been made maliciously) and the only actions that the the other party may undertake only for breach of the Agreement, as provided for in these Conditions.

We reserve the right to revise and change these Terms at any time. You will be subject to the General Conditions in force at the time of the order, unless a modification of the General Conditions or Data Protection Policies must be made by law or at the request of a government authority (in which case also for orders already sent to us).

The use of our website and the contracts for the purchase of products through this website are governed by Italian law. For any dispute arising from or relating to the use of the website or such contracts, in the event of legal action, the Judge of the place of residence or domicile of the consumer will be competent. If you are entering into the Agreement as a consumer, this clause in no way affects the rights that the law recognizes you as a consumer.

For any comments, suggestions, requests for information or complaints, please contact us using the customer support channels indicated on our website. Our customer service will handle the requests and complaints received as soon as possible and, in any case, in compliance with the legally established terms. If, as a consumer, you believe that your rights have been infringed, you can address your complaints to us via the e-mail address shop@adelealtman.it, in order to solicit an out-of-court settlement of disputes.


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